BMC FootPrints Consulting

Product Training

Product knowledge is crucial for successful implementation.  Our expertise with BMC FootPrints allows us to help you to configure and learn how to maintain your service desk and configuration management workspaces.

Health Check

Get the most out of the tools you have. Our FootPrints Health Check includes a review to see if things can run smoother and if there are features that are not being fully utilized. Too many emails?  This is a common complaint with Footprints.  Learn to manage your tools not just ‘out the box’ but with sophisticated notifications and approval management. 



Have you incorporated period maintenance tasks into your system?  It's a great way to make sure that renewals and upgrades happen in a timely manner. 

Service Catalog and CMDB

Start utilizing the Service Catalog right away even if you are not ready for a comprehensive CMDB.  The service catalog is a great way make accurate requests easier for your customers.



Expand the use of FootPrints

Footprints is a very flexible tool and can be used to management workflow not only for IT but for business purposes as well.  Here are just a few ways other
corporations have utilized Footprints to manage workflow.    

• EPA Compliance
• Damage Goods Reporting
• Insurance claims processing
• Site Maintenance Requests
• Customer Service
• Support for Software Vendors
• Building and After Hours Access Request